Our commitment
We inspect every order before dispatch. If something still arrives damaged, incorrect, or not to the agreed specification, we will put it right.
Return window
Return requests must be raised within 14 days of delivery. You can start a request from your account: open My Orders, select the order, and choose Request a return. Each request receives an RMA number you can track from the Returns section of your account.
What we accept
- Damaged goods — refunded or replaced in full, including return carriage.
- Wrong item sent — refunded or replaced in full, including return carriage.
- Quality not as specified — assessed against the approved sample and agreed specification.
- Ordering errors — considered case by case; a restocking fee may apply and return carriage is the buyer's responsibility.
What we cannot accept
- Goods that have been worn, washed, altered, relabelled, or had tags removed
- Custom-manufactured or private-label production made to your own specification, unless faulty
- Requests raised after the return window has closed
How the process works
- Request — raise the return from your account, selecting the items, quantities and reason.
- Review — we respond within one business day, approving or declining with an explanation.
- Return the goods — once approved, send the items back quoting your RMA number.
- Inspection — we check the goods on arrival and mark the return as received.
- Refund — approved refunds are issued to the original payment method, or by bank transfer for bank-paid orders.
Refund timing
Refunds are processed within 5 working days of the goods being received and inspected. Bank transfers may take a further 3–5 working days to clear depending on your bank.
Cancellations
Orders can be cancelled from your account while they are still Pending or Confirmed. Once an order enters production or has shipped, please contact us directly.
Questions
Contact our team through the contact page and quote your order number, and we will help.